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FAQs

GENERAL  |  GIFT CARDS  |  BOOTS  |  ONLINE ORDERS

 

GENERAL

1. Do you have a catalog?

We do not print a physical catalog at this time. Our online store is a digital catalog of our inventory. We do however, send out a fashion mailer, special event, and sale notifications from time to time. If you would like to be added to our mailing list, please send us your mailing information via email at store@pintoranch.com. 

2. Where do you have stores?

Pinto Ranch operates 4 physical store locations in Houston, Dallas, Las Vegas and the George Bush Intercontinental Airport in Houston, Texas.

Visit our LOCATIONS page for directions and virtual tours.

3. I visited one of your stores and would like to speak to the salesperson that helped me, I cannot remember their name.

We have great teams at all of our stores. Visit our TEAM PINTO page to see if you recognize the person that helped you. 

Feel free to call the store directly to speak with them… we are ready to help you any time.

4. Are all items in your store online?

We make every effort to add as much merchandise as possible to the website in a timely manner. This means about 80% of the merchandise makes it online. Each store has a selection of items that cater to that particular location as well as consignment items from our local artists that do not make it on to the website. 

  

GIFT CARDS

1. Can I purchase a gift card online?

Yes you can! Gift Cards make great gifts. Just visit our GIFT CARD page to purchase. Gift Cards can be mailed directly to the recipient or we can send to you directly for gift-giving. 

2. Can I purchase an eGift Card?

Yes you can! We are happy to email you a printable certificate that you can forward to or wrap for the intended recipient. Just choose the eGift Card option on the Gift Card page and supply the email you would like the certificate sent to. 

3. How do I redeem my Gift Card online?

Our new website allows you to use a gift card in the Gift Card section (in the Order Overview area). Just enter the 13-digit number on the back during checkout.

Any leftover funds will remain on your Pinto Ranch's account, so you must Sign In to your account to redeem your gift card. Any balance due will require a credit card be entered to fulfill the order.

 

BOOTS

1. Do you make custom boots?

Our specialty is helping you get your dream pair of boots. We have two boot lines that can do a custom boot… Stallion and Rocketbuster. We bring them in annually for Trunk Shows where you can have your foot traced and a custom boot made for you. Check our EVENTS CALENDAR for the next Trunk Show in a city near you.

2. Do you do special order boots?

Yes we do! Besides during our Trunk Shows, you can visit any store to speak with one of our boot experts and order your dream pair. Choose the toe, the heel, the style, the color and the skin. We will gladly quote you the price and estimated time for delivery. A 50% deposit is due at the time of the order with the balance due upon delivery. You may also call us via our toll-free line at 800.393.8001 to make a special order. This is not recommended if you do not know your boot size or are unfamiliar with the boot brand and its fit.

3. I found a boot on the Lucchese website. Can I order from you?

Absolutely, we can order any Lucchese Classic found on their website. Just provide the style number of the boot you are interested in and we will be happy to coordinate the order for you. A 50% deposit is due at the time of the order with the balance due upon delivery. Give us a call toll-free at 800.393.8001. 

4. How do I figure out my boot size?

We always recommend you start with your shoe size. Each boot brand does fit a little bit different but starting with your shoe size will help you evaluate a bigger or smaller size should you need to exchange the boot. An no worries… we cover all shipping on boots. Even the returns and exchanges so there’s no cost to you if the first try is not a perfect fit! Also you can check out our BOOTS SIZE CONVERSION CHARTS for more information.

5. Do you buy/sell used boots?

We do not buy or sell used boots. We suggest you try eBay or a local re-sale shop.

 

ONLINE ORDERS

1. How do you ship?

Pinto Ranch uses UPS courier services domestically and the US Postal Service for all international and Canadian orders. If you have a FedEx, UPS, DHL or Airborne account you would like us to use, please contact us to make arrangements. It’s no problem. Orders to Alaska and Hawaii may also use USPS in order to save costs for the customer.

2. My item arrived damaged. What do I do?

If your item arrives damaged, please contact us so that we can send you a return label to ship it back to us at no charge. We make every effort to make sure your item is inspected and in excellent condition before it leaves our store(s). Unfortunately it is out of our hands once it leaves us and mishaps do happen. 

3. Do you ship internationally?

We love to ship to customers outside the U.S. At this time, we cannot ship to the Middle East or Mexico but all other international destinations are accepted provided there are no customs issues. For this reason, we also cannot ship any EXOTIC skin merchandise (including boots) per CITES regulations anywhere outside the U.S. If you are not sure whether your order will be permitted, please contact us via email at store@pintoranch.com so that we may advise you.

4. How do I track my order?

After placing your order with Pinto Ranch, you should receive a notification of shipment via email that will include your tracking number. Please use the link within the email to see status of your package. You may also log in to your ACCOUNT at pintoranch.com to view the status of your order. You must have an account setup to see this information via the website.

5. What is your return policy?

Returns are no problem as long as the merchandise is not worn or damaged. Our return policy allows for 30 days from the time of purchase. Please include the Return/Exchange form included with your order and ship Pinto Ranch - Internet Returns, 1717 Post Oak Blvd, Houston, TX 77056. Please see our SHIPPING & RETURNS policy page for more information.

6. How do I exchange an item?

Exchanges are no problem. Let us know and we’ll send you an exchange label to cover the shipping. Once your item arrives, we will send you the new item in exchange. We will contact you if there is a balance or credit due. Please include the Return/Exchange form included with your order. Please see our SHIPPING & RETURNS policy page for more information.