Return Policy

If for any reason you are not completely satisfied with your purchase from Pinto Ranch, simply return it within 30 days of delivery as long as the item(s) have not been worn or damaged for a prompt refund or exchange. Simply choose the return policy below that applies to you:


TO EXCHANGE ANY ITEM(S):
1. Items purchased online may be exchanged at our physical stores in Houston (1717 Post Oak Boulevard, 77056), Dallas (NorthPark Center, 2nd Level, 75225) or Las Vegas (Fashion Show Mall, 1st Level, 89109).

2. To make an exchange via SHIPPING, please include a copy of your receipt with your original order number, your name, phone number, size and description of the item you need to exchange. Please return the item(s) prepaid. We cannot accept COD. Upon receipt of your exchange, we will e-mail you verification and status. Please ship to the following address:

ATTN: Internet Exchanges
Pinto Ranch
1717 Post Oak Blvd
Houston, Texas 77056
713-333-7900 

TO RETURN ANY ITEM(S):

1. Items purchased online may be returned for a refund at our physical stores in Houston (1717 Post Oak Boulevard, 77056) Dallas (NorthPark Center, 2nd Level, 75225) or Las Vegas (Fashion Show Mall, 1st Level, 89109).

3. To make a return via SHIPPING, please include a copy of your receipt with your original order number, your name, phone number, and reason for return. Please return the item(s) prepaid. We cannot accept COD. Upon receipt of your return, we will e-mail you verification and status. You will be refunded the full amount LESS the original shipping costs incurred at the time of the order. Please ship to the following address:

ATTN: Internet Returns
Pinto Ranch
1717 Post Oak Blvd
Houston, Texas 77056
713-333-7900 


For questions regarding our Return Policy, please e-mail us at store@pintoranch.com or call toll-free at 800-393-8001.

We appreciate your business. Thank you for shopping with Pinto Ranch!