Return Policy

If for any reason you are not completely satisfied with your purchase from Pinto Ranch, simply return it within 30 days of delivery for a prompt refund or exchange. Simply choose the return policy below that applies to you:


IF YOU SHOULD NEED TO EXCHANGE ANY ITEM(S):
1. Items purchased online may be exchanged at our physical stores in Houston (1717 Post Oak Boulevard, 77056), Dallas (Northpark Center, 2nd Level by Neiman Marcus, 75225) or Las Vegas (Fashion Show, 1st Level by Neiman Marcus.)

2. To make an exchange via SHIPPING, please include a packing slip with your name, phone#, size and description of the item you need to exchange. Please include your ORIGINAL ORDER #. Return the item(s) prepaid -- sorry, we cannot accept COD. Upon receipt of your exchange, we will e-mail you verification and status. Please ship to the following address:

ATTN: Internet Exchanges
Pinto Ranch
1717 Post Oak Blvd
Houston, Texas 77056
(713) 333-7900 phone

IF YOU SHOULD NEED TO RETURN ANY ITEM(S):
1. Items purchased online may be returned within 30 days of delivery as long as item has not been worn or damaged.

2. Items purchased online may be returned for a refund at our physical stores in Houston (1717 Post Oak Boulevard, 77056,) Dallas (Northpark Center, 2nd Level by Neiman Marcus, 75225) or Las Vegas (Fashion Show, 1st Level by Neiman Marcus, 89109.)

3. To make a return via SHIPPING, please include a copy of your receipt or a packing slip with your name, phone#, size and reason for return. Please return the item(s) prepaid -- sorry, we cannot accept COD. Upon receipt of your return, we will e-mail you verification and status. You will be refunded the full amount LESS the original shipping costs incurred at the time of the order. Please ship to the following address:

ATTN: Internet Returns
Pinto Ranch
1717 Post Oak Blvd
Houston, Texas 77056
(713) 333-7900 phone


For questions regarding our Return Policy, please e-mail us at store@pintoranch.com.

We appreciate your business. Thank you for shopping with Pinto Ranch!