Additional Information

Site Information

Shipping & Returns


Order Process

Orders are processed Monday through Friday, with the exception of holidays. Every effort is made to ship same day for orders placed under the following conditions. If you require something urgently, please contact us so we can expedite your order.

  • Orders placed before 3pm Central Time, Monday - Friday (excluding holidays) will ship the same day.
  • Orders received after 3pm Central Time may be processed the same day, but will ship the following business day.
  • Orders placed on the weekend or on holidays will be processed the following business day.
  • In the event that there is a delay with your order, we will contact you as soon as possible.

Shipping Methods

All orders within the U.S. are shipped via UPS through the following shipping options.

  • UPS Ground - Delivery in 1-5 business days from ship date depending on your location.
  • UPS 2nd Day Air - Delivery in 2 business days from ship date.
  • UPS Next Day Air - Delivery in 1 business day from ship date.

Shipping Costs

All orders over $100 with the U.S. qualify for free UPS Ground Shipping. All other orders are charged at standard UPS rates. For an estimate enter your shipping details on the shopping cart page.

Other Shipping Information

Please take into account the following information regarding shipping times and costs.

  • We ship from multiple locations. Generally, if we have the item you ordered in stock in more than one of our stores, we will ship from the closest store to you so that you receive the item sooner.
  • UPS cannot ship to P.O. Boxes. If you require USPS shipping, please contact us.
  • Signature will be required for deliveries over $500.

International Shipping

Yes, we ship internationally.

  • We will often re-quote shipping cost using USPS as it may be cheaper. If this is the case, we will charge you the lower price when we process your order.
  • Due to CITES regulations, we are unable to ship exotic leathers overseas (this includes Alligator, Crocodile, Lizard, Ostrich, Elephant, Hippo, Python, Rattlesnake, etc.)
  • We cannot supply international shipping times online. If you would like to know an estimated time of delivery, please contact us.
  • Customers are responsible for all customs fees and duty taxes. All efforts are made to ensure that all documentation is correct.

International Exchanges

Unfortunately due to high shipping costs we are unable to cover the shipping on international exchanges. To find out what the charges will be if you need to exchange an item from outside the USA, please contact us and we can calculate it for you.



Easy Returns

Wrong Size? Changed Your Mind? No Problem! If you're not happy, then we aren’t either. You are welcome to return your online order under the following conditions.

  • It's within 30 days of your order.
  • The product is in new condition.

You have the following return options.

  • Exchange for a different size, color or style.
  • For Pinto Ranch store credit.
  • For a refund (less any original shipping costs).

Free Shipping on all Boot Exchanges and Returns

We believe the right fit is the most important thing, and that is sometimes hard to achieve with an online order. Pinto Ranch will cover your return shipping until you find the perfect fit under the following conditions.

  • It's within 30 days of your order.
  • The boots have not been worn and the sole is in new condition.

Return Instructions

Simply fill out the return form that you received with your order, and send the items to the following address.

Internet Returns
Pinto Ranch
1717 Post Oak Boulevard
Houston, TX 77056


Can I Return my Order at a Pinto Ranch location?

Of course! Bring in a copy of your receipt within 30 days of your order to any Pinto Ranch location. If you need another copy, please contact us.  

Fine Print

We reserve the right to refuse a return on any product that is not in resalable condition or otherwise falls outside of our terms and conditions. If you return a boot to us without obtaining a shipping label first, we will not cover the cost of your return. In the event that an item is returned to us with shipping COD, the cost will be deducted from your refund. Shipping costs for international returns and exchanges are the responsibility of the customer.


This web site may contain typographical errors or inaccuracies and may not be complete or current. Pinto Ranch reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability. We reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.